Shipping policy

Last Updated: September 17, 2026

Thank you for shopping with Sibemolle.

This Shipping Policy explains how orders placed through www.sibemolle.com are processed and shipped. Please review this policy before placing an order.

1. Order Processing Time

Orders are reviewed and processed after successful payment confirmation. Our standard order processing time is 1–3 business days.

Processing time refers to the time required to prepare an order before it is shipped. Processing may take longer during periods of unusually high order volume or when additional order review is required.

2. Shipping Destinations

We primarily serve customers in the United States. Shipping to destinations outside the United States may also be available, depending on the destination and the shipping options available at checkout.

Shipping availability may depend on the delivery destination, product availability, and the shipping options available during checkout.

Please make sure that your shipping information is complete and accurate before submitting your order.

3. Estimated Shipping Transit Time

After an order has been processed and shipped, the estimated shipping transit time is 6–9 days.

This transit time is an estimate only and is not a guaranteed delivery date.

Delivery may take longer due to circumstances such as carrier delays, weather conditions, holidays, high shipping volume, address issues, customs processing, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer free shipping within the United States.

5. Order Tracking

Shipment tracking information may be provided after an order has been shipped, where available.

Tracking information may take additional time to become available or update after shipment. If tracking information does not appear immediately, please allow additional time for the shipping system to update.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before submitting your order, please carefully verify your full name, street address, apartment/suite/unit number, city, state or province, postal code, phone number, and email address.

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing an order, please contact hello@sibemolle.com as soon as possible. We will review the request based on the status of the order.

7. Delayed, Lost, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact hello@sibemolle.com with your order number and any available shipment information.

Depending on the circumstances, we may ask you to verify the shipping address, check the delivery location, and review the available tracking information. Where appropriate, additional delivery information may also be available from the shipping service provider.

We will review the situation based on the circumstances of the order and the available shipping information.

8. Failed Delivery or Returned Packages

If a package cannot be delivered or is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related circumstance, please contact hello@sibemolle.com.

Any further arrangements will be reviewed based on the circumstances of the order.

9. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@sibemolle.com as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the product and packaging, and a brief description of the issue.

We will review the situation in accordance with our Return & Refund Policy.

10. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us using the information below.

Store Name
Sibemolle

Website
www.sibemolle.com

Business Address
91 Delwood Rd, Warwick, RI 02889, United States

Email
hello@sibemolle.com

Phone
+1 401-232-4273

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET