Refund policy

Last Updated: September 15, 2026

At Sibemolle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Return & Refund Policy explains our return eligibility, return process, refund procedures, and other important information for orders placed through www.sibemolle.com

30-Day Return Policy

We offer a 30-day return policy. Customers may request a return within 30 days after the order is delivered.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The item must be in its original condition and unused beyond normal inspection.
  • The item must include original tags attached.
  • The item must include original packaging.
  • The return request must include proof of purchase, such as an order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return.

How to Start a Return

To request a return, please contact us at hello@sibemolle.com within the 30-day return period.

Please provide the following information:

  • Your order number.
  • The email address used when placing the order.
  • The reason for your return request.

After reviewing your request, our customer support team will provide return instructions, including the applicable return method and shipping details.

Please do not send items back before receiving return instructions from our customer support team. Unauthorized returns may result in processing delays.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customers are responsible for return shipping costs when the return is caused by personal preference or customer choice, including:

  • Change of mind.
  • Ordering the wrong size.
  • Ordering the wrong color.
  • Style preference.
  • No longer wanting the item.

If the return is caused by a defective, damaged, or incorrect item, sibemolle will provide appropriate assistance with return shipping arrangements.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us at hello@sibemolle.com as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number.
  • Clear photos of the product.
  • A description of the issue.

After reviewing the information provided, we will determine an appropriate resolution, which may include a refund or another suitable solution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your eligible item and placing a new order.

If you received a defective, damaged, or incorrect item, please contact us so we can review your situation and provide assistance.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval status.

We aim to complete return processing within 1–3 business days after receiving the returned item.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note that banks, credit card companies, or payment providers may require additional processing time before the refunded amount appears in your account.

Restocking Fee

Sibemolle does not charge any restocking fees for eligible returns.

Return Address

Please contact us before sending any return. Our customer support team will provide the applicable return instructions and confirm the correct return destination.

Please do not send returns before receiving return instructions from our customer support team.

Sibemolle
91 Delwood Rd, Warwick, RI 02889, United States

Contact Information

Store Name
Sibemolle

Website
www.sibemolle.com

Business Address
91 Delwood Rd, Warwick, RI 02889, United States

Email
hello@sibemolle.com

Phone
+1 401-232-4273

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET